Self-exclusion from land-based gambling

Last year, a 5 live producer excluded himself from 21 betting shops in Grimsby, Lincolnshire, using the Multi-Operator Self Exclusion Scheme (MOSES). Adam Bradford campaigns to raise gambling awareness after his father, David, suffered problems 5 Live Investigates has found serious flaws in scheme designed to help problem gamblers. They should then not be able to logon to gambling websites. Gamblers register their details and choose how long they want to be banned for. GamStop's Fiona Palmer admitted the service was not working well enough.

By law, this must be provided as an option by gambling businesses in the UK. The opportunity to self-exclude from draw based games is available through individual lottery operators. “It is also vital that people experiencing gambling harm are able to access the support or treatment they need. “It is important that self-exclusion schemes are as effective as possible and they will be most effective when used in combination with other blocking tools such as gambling blocking software and payment card blocking.

If you’re worried about someone close to you, or if you have been affected by their gambling, find out how Gamstop can help. Blocking yourself from using gambling websites and apps could be just what you need. There can be many benefits to taking a break from gambling. You will need to give us some personal details to confirm your identity.

What is GamStop?

Gamstop Online blocks you from signing up for or using online accounts with gambling companies licensed in Great Britain. You may also wish to let us know as it provides useful information about whether gambling business procedures are working. If you try to gamble during that time, the gambling business should take reasonable steps to prevent you from doing so in the future. The gambling business must close your account and return any money in your account to you. These schemes allow you to make a single request to self-exclude from the same type of land-based gambling within your area.

The Senet Group, which uses funding from bookmakers to run the scheme, said "the results of this investigation are disappointing" but insisted MOSES is an "important first step for people who genuinely want to reduce their gambling". The operators of the scheme, the Senet Group, said lessons would be learned. The Gambling Commission, which regulates the industry, has said it will soon announce the results of a consultation on using ID verification, which would prevent customers gambling using incorrect details on online gambling sites. However, by changing a few small details - including misspelling a surname - BBC Radio 5 live Investigates discovered it was still very easy to open a new account and continue gambling, even while banned. Our service allows people to self-exclude from multiple betting shops with just one phone call. Once you’ve registered, you cannot cancel your registration during the exclusion period.

You and we both agree to the exclusive jurisdiction of the courts of England and Wales. If you are a business user, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. Your agreement to your obligations under these Terms is your consideration for GAMSTOP. Please note that neither GAMSTOP nor our site are intended for business users (including other professional users). This means that nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

If you select the TransUnion process, you understand and agree that you must answer a series of questions about your identity. You understand and agree that we will collect the IP address of any device that opens this email. You understand and agree that you must also verify your primary email address.

• The opportunity to self-exclude from draw based games is available through individual lottery operators.
• However, shadow culture secretary Tom Watson said the investigation demonstrated the two schemes "aren't fit for purpose".
• Our Privacy Policy describes in more detail how we process and how long we hold your personal data for the purposes of GAMSTOP and your self-exclusion.
• You understand and agree that GAMSTOP will not be responsible for identifying any errors in your Registration Information or any other errors on your part on your part when accessing GAMSTOP.

When you register with Gamstop Online you’ll be blocked from accessing gambling websites and apps licensed in Great Britain. If you want to complain about a gambling business or need further help please contact us. We are unable to provide refunds for any money you have spent gambling. It is the responsibility of the gambling business to put procedures in place to prevent this from happening. It is your responsibility to stick to your self-exclusion agreement.

“We welcome the fact that GAMSTOP have got to this stage in their development and encourage them to continue to improve their offer, particularly in relation to preventing those who have self-excluded being targeted by direct marketing. If you've been affected by gambling addiction, help and support is available via the BBC Action Line. However, shadow culture secretary Tom Watson said the investigation demonstrated the two schemes "aren't fit for purpose". However, the trade association added that it was encouraged by the results of a survey of genuine participants of the scheme.

Why it is important to keep all your details up to date

We may terminate your GAMSTOP account (or any part thereof), your access to our site or your use of GAMSTOP without notice if you breach these Terms or if we believe in our reasonable discretion that your use of our site or GAMSTOP is unsuitable in any way. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You may print off one copy, and may download extracts, of any page(s) from our site which you are authorised to access, provided that such prints and downloads are for your personal and non-commercial use only. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. You are responsible for making all arrangements necessary to access our site and use GAMSTOP (including in relation to your GAMSTOP account), such as ensuring you have adequate internet connectivity.

This process will continue for four new five-year Minimal Exclusion Periods or until you turn off auto renewal from your GAMSTOP account. If you select the auto renewal option either at registration or during a five-year Minimum Exclusion Period, immediately after the expiry of your current five-year Minimum Exclusion Period, a new five-year Minimum Exclusion Period will automatically begin. But every time you visit our site or use GAMSTOP, please check these Terms to take note of any changes we have made and to ensure you understand the Terms that apply at that time. If you register for GAMSTOP and later decide that you do not agree to these Terms, you will still remain bound by them. If you do not agree to these Terms, you must not use our site or non gamstop casino register for GAMSTOP.

Self-exclusion from land-based gambling

Failure to do so may result in your self-exclusion being less effective. It is your responsibility to keep your GAMSTOP account information up-to-date. We shall administer your self-exclusion as described in these Terms.