Self Excluded via Gamstop yet still allowed to deposit Casinos General AskGamblers

It’s a helpful tool for those who want a break or need to control their gambling habits. GamStop is a UK-based self-exclusion tool.

You must be the account holder of all payment methods registered to Your Account. In order to place a wager for Real Money Play on the Casino, You will need to deposit funds using a payment method that is offered via Your account lobby. Reason why you'll have pushback here is, had you lost your cash, you could of (quite rightly) asked for deposits to be returned. All other things being equal, they still should have picked up on it - what date was the GS registered and when did you play at the casino?

• It allows people who are struggling with gambling addiction to block themselves from all UKGC-licensed online gambling sites.
• Non Gamstop gambling sites are online casinos or betting platforms that operate independently of the UK Gambling Commission’s self-exclusion network.
• Today I won £850 and recieved an email asking for I'd and photos of my cards used to make deposits.
• Your absolutely right that they wouldn't have paid you if you had won, that being the case though wouldn't they also have to refund your deposits at that time as well?

Your absolutely right that they wouldn't have paid you casino not on gamstop uk if you had won, that being the case though wouldn't they also have to refund your deposits at that time as well? Remember that the role of a ADR, to my knowledge, doesn't include ruling whether a casinos self exclusion scheme is effective. I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.

Players should always confirm the licence status before depositing to ensure a safe experience. These sites operate legally under foreign jurisdictions such as Curaçao eGaming, Malta Gaming Authority, or the Government of Gibraltar. If you have an account, sign in now to post with your account. I had been really good since joining gamstop..

Overall, think you'll have to be extremely lucky to get anything - maybe deposits back at a push. If they got a 'negative' response, not the casinos fault The use of third party funds should have been flagged at the time and I have never known a casino to not give a second chance when this happens.

One of the most exciting features at non Gamstop casinos is access to bonus buy slots. Gambling sites not on Gamstop UK have become increasingly popular among players looking for more freedom, variety, and flexibility compared to traditional UK-licensed platforms. They have been accepting deposits and paying out winnings for 3 months but when the amount is more significant they close the account ? Today I won £850 and recieved an email asking for I'd and photos of my cards used to make deposits. If you still believe your personal details registered with Gamestop and the operator are matching 100%,  I guess it's about time  for you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. If, for example, the casino issued a query to Gamstop database and the response came back negative, it’s difficult to see how it’s the casinos fault.

Should You Play on Non-GamStop Casinos?

Even though these sites don’t use GamStop, some still offer limits, cool-off periods, or self-exclusion options. Even though it’s not UK-based, a good casino should still have a legal license from Curaçao or another respected authority. Some users regret signing up for GamStop and want to start gambling again before their self-exclusion ends. Since these casinos are not part of the UKGC system, GamStop does not apply to them. Let’s break it down in simple words — what non-GamStop casinos are, how they work, and what you need to know before using them. That’s where non-GamStop casinos come into the picture.

Take a break from gambling

I understand I have a responsibility but I am a gambling addict and I would never have even tried to log into a casino account had I not be prompted by your email. I would like to point out that I did not try to open a new account with the casino in question I simply was able to log into my previous account with them with the same account that was in-fact blocked due to self exclusion for 7 months. Over the space of 11 days I deposited a large some of money from my credit cards and gambled the lot. I finally felt I had gotten my addiction under control with help of gamstop and was obviously confident that would be an end to my gambling as I only gambled online and I was now excluded. I also registered so he can’t use my details to gamble online, which gives me a sense of security.

The new regulations came into effect in May of this year, meaning verification prior to depositing. Re Verification - when did you sign up to the casino? You'll only know what the lay of the land is when either you submit a complaint, or ask the casino for a SAR to see their response from Gamstop. I've never gotten past £7k before and any instances where I've got to £7k and lost it all arose because I went to £20 spins. I have received the below email from the casino, which I wasn't expecting as they surely already have my information from Gamstop?

I think I have a strong case and am hopeful I can get my deposits back and put this whole sorry mess behind me. In this situation though I personally would say it's only right you get your deposits back, or at least the majority of them. All other casino accounts I have had in the past are still excluded as they should be. All my information with gamstop and with the casino is the same except for my mobile number which actually changed about 2 years ago but I must not have updated it with the casino.

Normally if it wasnae picked up upon first login, it would never be unless you changed your details to the ones that GS Hold - so, quite weird... Careful of pushing this though incase other folk get into trouble - same with the credit card thing, you don't want a CIFAS marker.... Just sop happens you won so, in theory, it would be a risk free casino session. Not the easiest casino to deal with.... Normally if it wasnae picked up upon first login, it would never be unless you changed your details to the ones that GS hold - so, quite weird... I did post something from the UKGC and Consumer Standards in which their view was, to paraphrase, if a casino accepts a bet then they have to honour the outcome.

Using strong passwords, secure payment options, and setting limits is the safest approach to maintaining control. Players should avoid unlicensed or copycat sites that lack transparency. Always check that the site displays its official licence number and contact information. Players can also take advantage of advanced RTP values, custom bonus structures, and unrestricted gameplay features such as auto-spins and bonus purchases.

Before I submitted my complaint I sent the casino an email asking who I should contact if I had a complaint about a customer being able to bet when self excluded via GamStop. If it is the casino then personally I think you’ve a better chance at recourse than going after GS. The fact that your other accounts were blocked would possibly indicate it has But the fact that you got promo material (a breach of their LCCP, would seem to suggest something’s gone awry at the casino point) I have emailed the casino and have made a complaint asking for an explanation as to why this has happened.

Slot fruity had ample time to verify me and check my status. If they pull my account because I have a withdrawal do they get to keep that too? My details on their system show my name as per my driving licence and GS reg.

I thought they would have given it all back - normally their first position is to chance their arm and say no/not mention , second time they're more amenable. Anyway I’ve just checked and rest of the money is in the bank already within 8 hours of clicking withdraw Next question is why then did they close the account? It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. But yes, they should have not allowed you to open an account with RB - though it's phrased in the LCCP as 'reasonable steps'. Should I complain and get them to refund the £450 i Lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group.